ServiceTitan vs FieldEdge for an HVAC shop (2026): what each costs, which agreement module holds up, and where the four-van line falls

Published September 7, 2026 · Every price, tier gate and quote on this page verified on servicetitan.com, help.servicetitan.com, fieldedge.com, reddit.com and hvac-talk.com on September 7, 2026

• Deepsel is our product. It appears in one labeled section near the end, it is not the answer to the ServiceTitan-vs-FieldEdge question, and it integrates with neither of them.
• Neither vendor publishes a price. Every dollar figure below is tagged as an analyst estimate, an owner report (linked and dated), or vendor-published (the package structure and what each package gates). Both pricing pages were re-read on September 7, 2026.
• Every claim about what breaks links to the thread, review, release note or help article it came from.

ServiceTitan vs FieldEdge is a choice between the two HVAC-native platforms that both refuse to publish prices and both ship a real service-agreement module. Reported cost: FieldEdge about $100-150 per user a month plus a $500-6,000 setup fee; ServiceTitan an estimated $245-500 per technician plus $5,000-50,000 implementation. Under four trucks FieldEdge is the affordable one, and neither is cheap. Past ten trucks, ServiceTitan's depth starts to earn its price.

FieldEdge is the older company by a wide margin: founded in 1980 in Fort Myers, it shipped Electronic Service Control (ESC) in 1998, claims the first full QuickBooks integration in field service software in 1999, launched the cloud product called FieldEdge in 2016, and says it serves over 40,000 users.²¹ ServiceTitan is the Nasdaq-listed company that closed its fiscal year on January 31, 2026 with about 10,800 active customers and $961 million in revenue.²² Same trades, same demo circuit, and a very different size of shop in mind.

The same shop asks this question at the same moment, too: it just outgrew ESC, Wintac or a spreadsheet, and it wants better agreements. A 9-tech owner on r/ProHVACR in November 2025, word for word: "I am looking for better agreements... I did do a Service Titan demo - seems amazing but onboarding seems daunting. They are quoting $3800 to migrate ESC and then $345/mo per tech for 2 years. I have a demo setup with FieldEdge next week."¹⁰ This page is the homework for that demo.

Comparison table: ServiceTitan vs FieldEdge on the 14 things a 1-4 truck HVAC shop asks about

Both columns are quote-only, so the price rows are ranges from analysts and owners, not rate cards. Everything else comes from the two pricing pages, the two help centers, the app stores and the review sites, all checked September 7, 2026. The last row is the one this site exists for.

ServiceTitan vs FieldEdge pricing: what a 3-truck and a 6-truck shop would pay

FieldEdge costs roughly a third to a half of ServiceTitan at the same head count. Analysts put FieldEdge at $100-150 per office user and $100-125 per tech a month, and ServiceTitan at $245-500 per technician.^{3, 6} The gap widens in year one, because ServiceTitan's implementation fee starts about where FieldEdge's ends.

The two bill differently, which matters as much as the rate. FieldEdge sells office seats and mobile licenses separately, includes 2, 4 or 6 mobile licenses by tier, and its FAQ says the price depends on "how many technicians or employees are on your team."² ServiceTitan prices per technician, and the demo form's question about a full-time office employee is how the office gets priced.¹ Two real bills from one r/ProHVACR thread in June 2024 anchor the ranges: $350 a month on FieldEdge for one office login and three techs, and "3 office access accounts and 6 techs, we pay about $1,800/month" on ServiceTitan.⁹ A November 2025 ServiceTitan quote for a 9-tech shop was $345 per tech a month on a two-year term, plus $3,800 to migrate from ESC.¹⁰

For scale: the same 3-truck shop on Jobber Connect or Housecall Pro Essentials spends about $1,800 a year on software, with no setup fee and no term. The line items behind every range above, including the fees neither pricing page mentions, are on the ServiceTitan pricing and FieldEdge pricing pages.

QuickBooks: FieldEdge syncs in real time, ServiceTitan wants to be the ledger

FieldEdge's QuickBooks integration is its founding feature, runs in real time, and is on every plan for both QuickBooks Online and Desktop. ServiceTitan integrates with both editions too, but by batch export through a connection your CSM enables, and it is built to be the system of record itself.

FieldEdge's claim is specific: "Now we have the only real-time sync between QuickBooks and a field service management software."²⁴ The pricing table ticks QuickBooks Online and Desktop on Select, Premier and Elite alike, and warehouse inventory (Elite) runs on QuickBooks Desktop Enterprise.² Agreement money posts to a Service Agreement Reserve account in QuickBooks, with a June 2026 knowledge-base article on the per-customer report: the money you already collected for visits you still owe, visible to your accountant without a journal entry.²⁵ (One caveat from a June 2026 comparison: some FieldEdge reviewers report sync errors and duplicate entries.⁴¹)

ServiceTitan's QuickBooks Online integration is "available to all ServiceTitan customers. Contact your Customer Success Manager (CSM) to enable" it, and it works by exporting invoices, payments, expenses and sales tax in batches. QuickBooks Desktop connects through the ServiceTitan Web Connector.²³ That design assumes an office that batches, posts and exports. A former admin at a $40 million HVAC company, October 2025: "The license fees are crazy high, and you'll need to add at least 1-2 back end staff to handle all the extra work ST throws at you to make an accurate financial statement."³² The owner on hvac-talk who evaluated both in 2018 opened with "I do plan to keep quickbooks for accounting and have no interest in doing my accounting differently," and picked FieldEdge.³⁸ If that's you, it's the shortest version of this page.

Service agreements vs memberships: both modules are real, and both leave the office a list

FieldEdge includes service agreements on every plan, Basic on Select and Advanced on Premier and Elite. ServiceTitan's Customizable Memberships sit on The Works only, its top package.^{1, 2} Both post visits automatically and bill cards on file. Neither keeps a per-unit count of visits owed against visits delivered, and each has a documented way to lose a member quietly.

In FieldEdge, an agreement is sold from the truck and carries two schedules, a maintenance schedule and a billing schedule; the visits post to the dispatch board as work orders a set number of days ahead. When a saved card on a recurring agreement is declined, FieldEdge sends the customer a Payment Declined message automatically, and a Credit Card Expiring notice goes out 30 days before the next invoice.²⁶ The only Advanced-specific feature FieldEdge names is Multiple Agreements for customers with more than one piece of equipment.⁴³ Then the tripwire: an office manager at a shop with "90% of our service... dependent on our maintenance contracts" wrote in August 2024 that agreements "switch to inactive if the maintenance isn't scheduled by the set reminder date," dates change on their own, and saves error and rewrite dates.²⁷ The August 19, 2026 release notes were still fixing inactive agreement links that looked active.²⁸

In ServiceTitan, a membership generates recurring service events up to a year ahead, and the help center is exact about what they are: "The date of a recurring event lets you know when to schedule a service. You set the actual service date when you book the event into a job." Memberships expire on their end date with events still open unless support enables Keep Membership Active Until the Last Event. If the member's preferred card fails, "payment processing fails," and the invoice waits in Billing History for someone to open the tab. The automatic card updater, Membership Renewal Protection, carries "additional charges."²⁹ It is still the most complete module in the trade. The contractor running about 2,500 members on it draws the line himself: "I wouldn't make the jump to service Titan until you've got at least four vans on the road with 300 to 500 maintenance agreements."³⁰

The module-by-module walkthroughs, with the workarounds shops use on each, are in FieldEdge service agreements, explained and ServiceTitan memberships, explained.

Onboarding and the contract: five weeks vs six weeks to six months, and what you sign

FieldEdge implementation runs about five weeks and $500-6,000, on a term that auto-renews for 12 months unless you cancel in writing 60 days ahead. ServiceTitan implementation is $5,000-15,000 for a small company and took one 3-tech shop six weeks and larger shops months, on a 12-month minimum that some owners say turned out to be two years.

FieldEdge's paper is readable, which counts for something. The Terms of Service define an Initial License Period on your order form, automatic 12-month renewals, 60 days' written notice, and an early-termination fee of the monthly fees times the months remaining. Setup delays on your side can be billed on a time-and-materials basis, and the subscription clock starts during setup rather than at go-live.^{11, 7}

ServiceTitan's onboarding is the thing its own customers warn about. The 3-tech HVAC owner: "800/month and the onboarding alone took 6 weeks."³¹ A new customer in October 2025: "We signed up for service titan over two months ago and are still not live. Our first training agent quit the company mid way."³⁵ A May 2026 Capterra reviewer: "I was not informed I was signing a 2-year contract."¹² Neither product has a free trial.^{2, 12} Whichever you pick, get the term length, the notice window and the go-live date on the order form.

The mobile app: the one place FieldEdge loses on the numbers

Techs rate both apps poorly, and FieldEdge's history is worse. On September 7, 2026 the App Store shows ServiceTitan Field at 3.4 stars from 4,801 ratings, FieldEdge Mobile 2.0 at 3.5 from 34, and the older FieldEdge Mobile 1.0 at 1.8 from 423. On Google Play, ServiceTitan Field is 3.1 from 616 ratings and FieldEdge Mobile 2.0 has no score yet.¹⁵

The complaints are concrete. A FieldEdge office user in August 2025: the cloud sync is "constantly glitching between the users in the office and the users in the field... My technicians regularly have to clear their cache and go back in and force a price book download."³⁶ ServiceTitan replaced its tech app with one called Field in 2025, and in the r/HVAC thread titled "New ServiceTitan app is a downgrade" the reply "Can't be as bad as field edge" got the answer "Nothing is."³⁵ One structural difference from the 2020 hvac-talk thread still applies: FieldEdge lets you put installers on the dispatch board and bill from the office without buying them a mobile seat, while "Servicetitan makes you pay for every person on the dispatch board regardless."³⁸

Integrations, online booking and support

ServiceTitan has a public developer portal and a Zapier app, but Zapier needs The Works package and ServiceTitan doesn't officially support it. FieldEdge's API is reachable only through its partner program, and there is no FieldEdge app on Zapier. Both offer a customer portal for payments and appointment requests; true online booking costs extra on both.

ServiceTitan's help center, updated July 2026: "To use the ServiceTitan Zapier integration, you must be on the Works or Legacy package," and the integration "is not officially supported by ServiceTitan and is made available on an 'as is' basis."¹⁷ Its Customer Portal lets customers view invoices, service history and request appointments, with account configuration required; requests land under Bookings for the office to book. Real-time online booking is Scheduling Pro, a Pro product you request a demo for.¹⁹ Support is live chat and email around the clock, with phone hours on weekdays and Saturdays.¹⁶ Owners are split on how deep it goes: "the tech support doesn't go deep enough for the price point they charge," from a shop three years in.³³

FieldEdge describes its developer portal as partner-only: "Through our partner program, we work with a wide network of affiliate and integration partners." Its partner page names QuickBooks, Podium, FleetSharp and ADP, a 2022 post counts "more than 40 partners," and Zapier's app directory has no FieldEdge page.^{18, 45} The Consumer Management Portal lets customers pay invoices, accept quotes and "submit requests for service"; it's "Call for pricing" on Select and Premier and included on Elite.^{2, 20} Support follows the tier: chat on Select, email or phone on Premier, a dedicated rep on Elite.² FieldEdge advertises a 92% chat satisfaction rating and a one-minute average wait.⁴² Users are harsher. The r/hvacadvice office manager with the inactive-agreement problem said of her rep, "They have not been very helpful,"²⁷ and a tech whose shop moved to FieldEdge, November 2025: "I found their training and support to be shit and the app to be clunky af and inconsistent."³⁷

What owners who have run both say

Both directions, dated and linked. Where the original post has since been removed, the comments are live and the links go to them.

• Went to ServiceTitan and came back, February 2023: "Stared with field edge, then switched to service titan, realized what we missed out on and went back to field edge. Lol"³³
• Five months on ServiceTitan, same thread: "I like it way better than FieldEdge (formerly CoolFront). I think it has a lot more flexibility and is more customizable than FieldEdge."³³
• Tried the move, February 2024: "We tried to transition to service titan and it was a total nightmare. Instantly went back to field edge."³⁴
• Eight months on ServiceTitan, October 2025: "I never thought I'd say this but boy do i miss FieldEdge…even with all its glitches and lockups"³⁵
• Same thread, the other way: "I've used many of them over the years; Service Titan was/is better than House Call and Field Edge."³⁵
• August 2025, from a FieldEdge office: "FieldEdge is horrible and You should either pay the extra to get service Titan which admittedly is annoying but actually works or find someone else."³⁶
• Capterra, office manager who left ServiceTitan, March 2020: "FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller."¹³

Read them together and a pattern holds. The people happy on ServiceTitan have an office that runs it. The people who went back to FieldEdge didn't, and found ServiceTitan's setup heavier than the shop could carry. A ServiceTitan user in 2019 said it plainly: "If your company is not designed to run their way (flat rate/tiered pricing/upfront pricing/memberships/commission) you will likely be disappointed."⁴⁴

Which should an HVAC shop choose, ServiceTitan or FieldEdge?

Decision rules, by truck count and agreement count. There's no single winner, only a winner for each shop.

• 1-3 trucks? Neither, in most cases. FieldEdge's reported bill at this size is $400-525 a month plus setup, ServiceTitan's is $735-1,500 plus $5,000-15,000, and both assume office staff you don't have. Jobber Connect or Housecall Pro Essentials at $149 a month does dispatch and invoicing for a fraction of it. Pick FieldEdge Select only if agreements must live inside the dispatch system and the books live in QuickBooks Desktop.
• 4-9 trucks, QuickBooks stays, 100-500 agreements? FieldEdge Premier. Advanced agreements, four mobile licenses, multi-option quotes and phone support, at a third to a half of ServiceTitan's price. Ask the rep to show a two-unit customer on both agreement screens before you pick the tier, and calendar the 60-day notice date the day you sign.
• 4-9 trucks, heading for 15, with a dispatcher and a full-time admin? ServiceTitan The Works. Budget the implementation and possibly a consultant. Memberships, commission tracking and reporting are the reason to pay, and they only pay back if someone owns the system full time.
• 10+ trucks or $3 million in revenue? ServiceTitan. That's where Projul draws the line too.³
• Commercial or time-and-materials heavy? Demo both on your ugliest invoice. A FieldEdge user in 2018 found parts and PO costs disappearing from T&M invoices, and a commercial contractor said in October 2025, "Service titan is super resi focused. The app didn't work for us."^{39, 35}

Either way: what to check about maintenance agreements before you sign

Both modules are real, so four questions on either demo cover it, because neither help center answers them plainly. Does the system keep a running count of visits owed against visits delivered, per unit, per plan year? What happens the day a saved card is declined, and what does the card updater cost? Can an agreement expire, or go inactive, while a paid visit is still owed? And can the office export the whole agreement book, with equipment and billing history, in one file? Get the answers in writing, then walk the FieldEdge inactive list or the ServiceTitan Billing History tab weekly until you've watched them work.

This is the part I have a product in, so weigh it accordingly. Deepsel is an agreement ledger that runs beside the FSM you keep, built for the 1-4 truck shops these two price out: plan, tier, covered equipment, card on file, visits owed vs delivered per unit. It charges renewals on the card with retries and flags the ones that stay failed, emails every member who's due a booking reminder each spring and fall (texts on Pro), and warns you before a paid visit expires. Starter is $79 a month, Pro $159 (coming soon), unlimited users. The integrated FSMs are Jobber (Starter imports your list and its reminder emails carry the Jobber booking link; Pro syncs through the API and writes booked visits back as jobs) and Housecall Pro (reminders carry HCP's own booking link, native sync planned). There is no ServiceTitan or FieldEdge integration today: you import an export, Deepsel runs the agreements, and the office keys booked visits back into the FSM as normal jobs. If you're at four-plus trucks and buying either platform for its module, you don't need this. Plans are on the pricing page; the pick-by-shop-size roundup is best HVAC maintenance agreement software.

Frequently asked questions

Is FieldEdge or ServiceTitan better for HVAC?

Truck count decides it, not trade. Both were built for HVAC and plumbing shops with dispatch, flat-rate pricebooks, QuickBooks sync and an agreement module. FieldEdge fits 4-9 truck shops that keep the books in QuickBooks and want agreements inside the dispatch system. ServiceTitan fits shops with a dispatcher and a full-time admin, which in practice means ten or more trucks. Under four trucks, owners who have run either say it's more software than the shop can feed.

Is FieldEdge cheaper than ServiceTitan?

Yes, by roughly half to two thirds at the same head count. Analysts put FieldEdge at $100-150 per office user and $100-125 per tech a month with a $500-6,000 setup fee; ServiceTitan at $245-500 per technician a month with $5,000-50,000 implementation. One HVAC owner reported $350 a month on FieldEdge for one office login and three techs in June 2024. A ServiceTitan shop in the same thread pays about $1,800 a month for three office users and six techs.

Which has better service agreements, FieldEdge or ServiceTitan?

ServiceTitan's membership module is deeper, but it's on The Works only, the top package. FieldEdge includes agreements on every plan (Basic on Select, Advanced on Premier and Elite), posts visits to the dispatch board and messages the customer automatically when a saved card is declined. Each has a hole: FieldEdge agreements can flip inactive when a visit misses its reminder date, and ServiceTitan memberships expire on their end date with visits still owed unless support enables a hold. Neither counts visits owed against delivered per unit.

Does FieldEdge or ServiceTitan work better with QuickBooks?

FieldEdge, if QuickBooks stays your ledger. Its QuickBooks Online and Desktop sync is on every plan, the company claims the only real-time sync between QuickBooks and a field service platform, and agreement money posts to a Service Agreement Reserve account. ServiceTitan integrates with both editions too, by batch export through a CSM-enabled connection, and is built to be the system of record itself. A former admin at a $40 million HVAC company said it needed one to two extra back-office staff for accurate financials.

Can you switch from FieldEdge to ServiceTitan, or back?

Yes, and people go both ways. A 9-tech shop on FieldEdge's legacy ESC product was quoted $3,800 for the ServiceTitan migration plus $345 per tech a month on a two-year term in November 2025. Several r/HVAC commenters tried ServiceTitan and went back to FieldEdge; others left FieldEdge for ServiceTitan and stayed. Either direction means rebuilding the pricebook and re-entering agreements, so export your agreement list first and keep a copy the migration can't lose.

Does either one have a free trial or a month-to-month plan?

No to both, for both products. FieldEdge says it skips the free trial because new members do better with guided onboarding, and its terms auto-renew for 12-month periods unless you give written notice 60 days ahead, with an early-termination fee equal to the remaining months. ServiceTitan's Capterra listing says free trial not available, three 2026 analyses report a 12-month minimum, and one May 2026 reviewer says he signed a two-year contract without realizing it.

Is ServiceTitan worth it over FieldEdge for a 3-truck shop?

The owners who have run it say no. A contractor with about 2,500 members on ServiceTitan puts the line at four vans and 300-500 agreements, and a 3-tech HVAC owner dropped it after six weeks of onboarding at $800 a month. At three trucks the reported year-one bill is $13,800-33,000 for ServiceTitan against $5,300-12,300 for FieldEdge, which already includes the agreement module on its cheapest plan.

Sources

1. ServiceTitan pricing page: Starter, Essentials and The Works, each with a "Request Pricing" button and no price; "Our per-technician pricing is designed to fit your business and goals, at any size"; Mobile Estimates included from Essentials; Advanced Reporting, Commission Tracking and Customizable Memberships listed as not included on Starter and Essentials and included on The Works; demo form asks number of techs and "Do you have at least one full-time office employee?" servicetitan.com/pricing, retrieved September 7, 2026.
2. FieldEdge pricing page: Select, Premier ("Most Popular") and Elite, each "Request Pricing"; mobile app licenses 2 / 4 / 6; Dispatching Basic / Advanced / Advanced; Quotes Single Option / Multi-Option; Service Agreements Basic / Advanced / Advanced; Saved Reports N/A / 10 / Unlimited; QuickBooks Online & Desktop on all three; Proposal Pro, MarketingEdge, Academy and Consumer Management Portal "Call for Pricing" on Select and Premier, included on Elite; support by chat, email or phone, or a dedicated customer success representative; "FieldEdge does not offer a free trial because we find new members have the most success when our team walks you through the onboarding process"; downgrades "at the end of your current contract period." fieldedge.com/pricing, retrieved September 7, 2026.
3. Projul, "ServiceTitan Pricing 2026: Full Cost Breakdown": Starter $245-300, Essentials $300-400, The Works $400-500 per technician per month; implementation $5,000-50,000; 12-month minimum; Marketing Pro "~$2,000+/month"; recommends ServiceTitan at 10+ technicians and $3M+ revenue. Third-party estimate. projul.com, retrieved September 7, 2026.
4. Tooled Up Pro, "ServiceTitan Pricing 2026: What It Actually Costs": $245-500 per technician per month; small-company implementation $5,000-15,000, up to $50,000+ for large ones; 12-month minimum, no month-to-month, no free trial; Marketing Pro $500-1,500/mo estimate. Third-party estimate. tooleduppro.com, retrieved September 7, 2026.
5. FieldCamp, "ServiceTitan Review 2026": Starter $245-300, Essentials $300-400, The Works $400-500 per technician per month; implementation $5,000-50,000+; 6-12 month onboarding. Third-party estimate. fieldcamp.ai, retrieved September 7, 2026.
6. Field Service Tools, "FieldEdge review" (2026): Desktop Office License $100-150/mo per user, Mobile License $100-125/mo per user, implementation $4,000-6,000, "almost always requires a 12-Month Contract." Third-party estimate. fieldservicetools.com, retrieved September 7, 2026.
7. ServiceAgent, "FieldEdge Pricing in 2026": about $100 per office user and $125 per technician per month; setup $500-2,000; add-on modules $19-99/mo; training about $150/hr; "the subscription clock starts during setup, not at go-live." Third-party estimate. serviceagent.ai, retrieved September 7, 2026.
8. Housecall Pro, "FieldEdge Pricing: A Behind-the-Scenes Look": initial setup $500-2,000; $100 per office user plus $125 per technician per month; the "implementation plan" takes 5 weeks. Competitor-authored; used only for figures other sources corroborate. housecallpro.com, retrieved September 7, 2026.
9. r/ProHVACR, "I asked about a year ago," June 11, 2024: original post, "we're paying 350 a month for one office access and 3 techs... they're going to be charging 500 plus a month"; reply, "3 office access accounts and 6 techs, we pay about $1,800/month"; June 12 reply, "You pay by the technician. About $400 each." reddit.com, pulled September 7, 2026.
10. r/ProHVACR, "Have outgrown legacy ESC (Desco) software," November 12, 2025: 9-tech shop, "I am looking for better agreements... They are quoting $3800 to migrate ESC and then $345/mo per tech for 2 years. I have a demo setup with FieldEdge next week." reddit.com, pulled September 7, 2026.
11. FieldEdge (Xplor Technologies) Software Terms of Service, last updated October 2023: Initial License Period; automatic renewal "for successive periods of 12 months" unless written notice "at least 60 days prior"; Early Termination Fee of "the relevant monthly Fees multiplied by the number of months remaining"; set-up services delayed by the customer billed "on a time and materials basis." fieldedge.com/legal, retrieved September 7, 2026.
12. Capterra, ServiceTitan listing and reviews: "Free trial not available"; Erik J., Owner, consumer services, May 6, 2026, 1 star: "I was not informed I was signing a 2-year contract" (reviews retrieved September 2, 2026). Listing-header rating 4.3 from 310 reviews indexed September 7, 2026; Capterra sits behind a bot check, so the header figure is from the indexed page. capterra.com.
13. Capterra, FieldEdge listing and reviews: Haley D., Office Manager, construction, March 11, 2020 ("FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller"); Lisa A., Office Manager, consumer services, September 24, 2024 ("it was our disconnect and we signed a contract"); reviewer, January 13, 2022 ("keep my onboarding fees of $1500" after a data migration from ServiceTitan) (reviews retrieved September 2, 2026). Listing-header rating 4.2 from 312 reviews indexed September 7, 2026. capterra.com.
14. G2, "Compare FieldEdge vs. ServiceTitan": FieldEdge "4.0 out of 5" from 87 reviews, "Small-Business (84.9% of reviews)"; G2 ServiceTitan seller page: "rated 4.4 stars by 656 verified reviews on G2." G2 sits behind a bot check; figures are from the indexed page headers, September 7, 2026. g2.com.
15. Apple App Store ratings via the iTunes Search API, September 7, 2026: ServiceTitan Field 3.42 (4,801 ratings), ServiceTitan Mobile 2.95 (1,647), FieldEdge Mobile 2.0 by Xplor 3.47 (34), FieldEdge Mobile 1.0 by Xplor 1.78 (423). Google Play, same date: ServiceTitan Field 3.15 (616 ratings, 10,000+ installs); FieldEdge Mobile 2.0 by Xplor no score shown, 1,000+ installs. apps.apple.com, apps.apple.com, play.google.com.
16. ServiceTitan help center, "Contact ServiceTitan Technical Support," updated July 11, 2026: "Live chat and email support are available 24 hours a day, 7 days a week"; phone Monday-Friday 4 AM-10 PM and Saturday 5 AM-8 PM (US/Canada), closed Sunday. help.servicetitan.com, retrieved September 7, 2026.
17. ServiceTitan help center, "ServiceTitan Zapier integration," updated July 10, 2026: "To use the ServiceTitan Zapier integration, you must be on the Works or Legacy package"; "Zapier functionality is not officially supported by ServiceTitan and is made available on an 'as is' basis and without warranty"; "A Client ID and Secret Key are required." help.servicetitan.com, retrieved September 7, 2026.
18. FieldEdge developer portal, indexed description: "Through our partner program, we work with a wide network of affiliate and integration partners to increase the value of FieldEdge" (docs.api.fieldedge.com; the portal's certificate failed on September 7, 2026, so the quote is from the indexed page). FieldEdge partner page: "Whether you're an affiliate or integration partner," with QuickBooks, FleetSharp, Podium, ADP and Xplor Capital listed. fieldedge.com/partners, retrieved September 7, 2026. zapier.com/apps/fieldedge/integrations returned 404 on September 7, 2026.
19. ServiceTitan help center, "Customer Portal overview," updated July 11, 2026: customers "view their outstanding invoices, service history, and request appointments"; "Account configuration is required to use this feature"; requests "show up under Bookings on the call booking screen." help.servicetitan.com. "Scheduling Pro Home": "Request a demo on the Pro Products page to get started." help.servicetitan.com, retrieved September 7, 2026.
20. FieldEdge, "Consumer Management Portal": "A single place to view and pay invoices securely"; "take action on quotes right from the portal"; "An easy way to submit requests for service." fieldedge.com, retrieved September 7, 2026.
21. FieldEdge company page, timeline: 1980 Coastal Computer Corporation founded in Fort Myers; 1998 Electronic Service Control (ESC) released; 1999 "First company to fully integrate QuickBooks accounting software with field service management software"; 2016 FieldEdge released; 2017 rebrand; 2018 Advent International merges FieldEdge with Clearent; 2019 Coolfront acquired; 2021 Clearent and TSG merge to form Xplor; "over 40,000 users." fieldedge.com/company, retrieved September 7, 2026.
22. ServiceTitan (Nasdaq: TTAN) Q4 fiscal 2026 earnings call transcript, March 12, 2026: active customers "approximately 10,800, a 14% increase year over year"; fiscal 2026 revenue "$961 million... representing 24% year-over-year growth"; gross dollar retention "greater than 95%." fool.com, retrieved September 7, 2026.
23. ServiceTitan help center, "QuickBooks Online Home," updated August 5, 2026: "Available to all ServiceTitan customers. Contact your Customer Success Manager (CSM) to enable the QuickBooks Online integration"; "Automatically sync invoices, payments, expenses, and sales tax." help.servicetitan.com. "QuickBooks Desktop Home," updated June 24, 2026: "The ServiceTitan Web Connector is a tool that links ServiceTitan with QuickBooks Desktop"; "Batch, post, and export transactions." help.servicetitan.com, retrieved September 7, 2026.
24. FieldEdge, "The QuickBooks Real-time Integration Resource Hub": "Now we have the only real-time sync between QuickBooks and a field service management software." fieldedge.com, retrieved September 7, 2026.
25. FieldEdge Knowledge Base, "How to Create a Custom Agreement Reserve Report in QuickBooks Online," June 12, 2026: a report on "the Service Agreement Reserve account in your accounting system," grouped by customer. xplorcontactcenter.my.site.com/fieldedge, retrieved September 2, 2026 (the knowledge base only renders in a full browser).
26. FieldEdge Knowledge Base, "Administrator: Agreement Training," November 23, 2024: "Selling Service Agreements will primarily happen in the field"; maintenance schedule and billing schedule set up per agreement. "Settings: Communication Templates," November 19, 2024: Payment Declined "sent, automatically" when a saved payment method on a recurring agreement is declined; Credit Card Expiring sent "30 days prior to Invoice date." xplorcontactcenter.my.site.com/fieldedge, Communication Templates, retrieved September 2, 2026.
27. r/hvacadvice, "FieldEdge will be the death of me," August 6, 2024: "90% of our service here is dependent on our maintenance contracts"; "the dates change for seemingly no reason, they'll switch to inactive if the maintenance isn't scheduled by the set reminder date, and half the time I try to save an agreement it just gives me errors over and over again"; "They have not been very helpful." reddit.com, re-read September 7, 2026.
28. FieldEdge Knowledge Base, "Release Notes: August 19, 2026": "Fixed an issue where inactive agreement hyperlinks on the Customer Profile no longer appeared greyed out and instead looked like active agreement links." xplorcontactcenter.my.site.com/fieldedge, retrieved September 2, 2026.
29. ServiceTitan help center: "Manage recurring service events," updated July 10, 2026 ("The date of a recurring event lets you know when to schedule a service. You set the actual service date when you book the event into a job") help.servicetitan.com; "Why are my customers' memberships expiring before all recurring service events are completed?" updated July 10, 2026 ("Without this feature, memberships will expire based on the set end date") help.servicetitan.com; "Process recurring billing for memberships and service agreements" ("If the preferred credit card transaction is unsuccessful, payment processing fails") help.servicetitan.com; "Membership renewal protection," updated May 26, 2026 ("Account configuration required. Additional charges apply") help.servicetitan.com. Retrieved September 2, 2026.
30. r/hvacadvice, "How do you manage your maintenance agreements," March 27, 2026, contractor with about 2,500 members on ServiceTitan: "I wouldn't make the jump to service Titan until you've got at least four vans on the road with 300 to 500 maintenance agreements." reddit.com, pulled September 2, 2026.
31. r/QuickBooks, 3-tech HVAC owner, April 3, 2026: "800/month and the onboarding alone took 6 weeks." reddit.com, pulled September 2, 2026.
32. r/ProHVACR, Service Fusion group-buy thread, October 20, 2025, former admin at a $40M HVAC company: "The license fees are crazy high, and you'll need to add at least 1-2 back end staff to handle all the extra work ST throws at you to make an accurate financial statement." reddit.com, pulled September 2, 2026.
33. r/HVAC, "hey guys what are your thoughts on service titan," February 5-6, 2023: "Stared with field edge, then switched to service titan, realized what we missed out on and went back to field edge. Lol"; "I like it way better than FieldEdge (formerly CoolFront)... a lot more flexibility and is more customizable than FieldEdge"; "the tech support doesn't go deep enough for the price point they charge". Pulled September 7, 2026.
34. r/HVAC, "Software You Use and Why," February 6, 2024: "We tried to transition to service titan and it was a total nightmare. Instantly went back to field edge." reddit.com, pulled September 7, 2026.
35. r/HVAC, "Service Titan New Customer," October 11-12, 2025: original post, "We signed up for service titan over two months ago and are still not live. Our first training agent quit the company mid way"; "boy do i miss FieldEdge…even with all its glitches and lockups"; "Service Titan was/is better than House Call and Field Edge"; "It took probably 6 months total for them to finally upload the price book"; "Service titan is super resi focused. The app didn't work for us." r/HVAC, "New ServiceTitan app is a downgrade…," October 5-6, 2025: "Can't be as bad as field edge" and "Nothing is. Field edge was a shit show." Pulled September 7, 2026.
36. r/HVAC, thread of March 24, 2025 (original post since deleted; comments live): August 5, 2025, "FieldEdge is horrible and You should either pay the extra to get service Titan which admittedly is annoying but actually works or find someone else... constantly glitching between the users in the office and the users in the field... clear their cache and go back in and force a price book download"; March 25, 2025, "you can only upload a few pictures at a time, they take forever to upload... you can only edit notes and pictures while the job is active and you're at the job". Pulled September 7, 2026.
37. r/HVAC, "ServiceTitan alternatives," November 18-20, 2025 (original post removed by moderator; comments live): "I'll implore you not to go with field edge"; "I found their training and support to be shit and the app to be clunky af and inconsistent". Pulled September 7, 2026.
38. HVAC-Talk, "Fieldedge vs Servicetitan vs recommendations?" thread started September 15, 2018 ("I do plan to keep quickbooks for accounting and have no interest in doing my accounting differently"); the same poster on January 4, 2020: "I started onboarding with servicetitan, then found out you could NOT create assembled items and then I switched to FieldEdge... I am very pleased with FE and their price is much better. Plus they allow you to add people to your dispatch board without paying for mobile user... Servicetitan makes you pay for every person on the dispatch board regardless." hvac-talk.com, retrieved September 7, 2026.
39. HVAC-Talk, "ANY business owners use field edge for dispatch software?" December 13-14, 2018: "having a really hard time with the costs disappearing from the invoice. It is also very difficult to invoice a time and materials larger project"; "If you are using parts request and po# they will literally disappear from the invoice." hvac-talk.com. Also "HVAC SOFTWARE TO RUN BUSINESS," October 28, 2021, commercial contractor with 20 field and 6 office staff: ServiceTitan, FieldEdge, Davisware and Aptora "all want $30k to get running and $130 per user, per month." hvac-talk.com, retrieved September 7, 2026.
40. ServiceTitan help center, "Payments - FAQ": "We offer competitive, custom pricing for our merchants." help.servicetitan.com. FieldEdge Payments page: "powered by Xplor Pay," "rates tailored to your transaction volume," no published rate. fieldedge.com. Software Advice, FieldEdge verified review: "We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat." softwareadvice.com. Retrieved September 2, 2026.
41. ServiceAgent, "ServiceTitan vs FieldEdge: The 2026 Comparison for Trade Contractors," June 11, 2026: FieldEdge's sync "handles service-agreement deferred revenue correctly"; "some FieldEdge reviewers report QuickBooks sync errors and duplicate-entry headaches"; FieldEdge's app "draws lower ratings on the app stores." serviceagent.ai, retrieved September 7, 2026.
42. FieldEdge, "FieldEdge vs. ServiceTitan" (vendor page): "92% customer satisfaction rating from our chat support"; "average wait time is one minute"; "85% of support requests are resolved during the first contact"; "Stronger Service Agreement functionality to date." Vendor-authored. fieldedge.com, retrieved September 7, 2026.
43. FieldEdge Premier page: "Multiple Agreements: Set up different maintenance plans for your customers who have multiple pieces of equipment." fieldedge.com/premier, retrieved September 2, 2026.
44. r/Plumbing, "FieldEdge vs ServiceTitan?" October 19, 2018; the original poster six months in, February 26, 2019: "If your company is not designed to run their way (flat rate/tiered pricing/upfront pricing/memberships/commission) you will likely be disappointed." reddit.com, pulled September 7, 2026.
45. FieldEdge blog, "How Software App Integrations Work," January 26, 2022: "FieldEdge has more than 40 partners, including integrated software applications, service providers, distributors and more." fieldedge.com, retrieved September 7, 2026.